Mission freelance
Service Desk consultant

Located in Lille, Lyon, Nantes, Grenoble, and Brussels, Insitoo Freelances is an entity of Insitoo Group, specialized in Freelances sourcing and supplying.Since 2007, Insitoo Freelances has been a reference in IT thanks to its expertise, transparency, and proximity . We are looking for a Service Desk consultant for our client in Brussels.

Location : Brussels – Hybrid
Full-time

Responsibities :

• Participate as a member in the first line team on the Service Desk troubleshooting level


• Some general tasks more in the corner of PC Desk/Office Assistance are well documented and should also be handled by the candidate.

• Do Service desk day-to-day tasks and ticket handling as a normal member of the team, with good followup of incident tickets


• Improve the knowledge base and draw up very practical checklists (e.g. mail templates) and troubleshooting steps
  
  

  – Based on lessons learned of previous issues
  – Based on information from second and third line specialists



• Interact with second and third line persons to improve the procedures and documentation

Expected skills and experience :

• Proven professional experience in a Service Desk team – >= 5 years – Must have


• Windows workstation troubleshooting and configuration – Must have


• Mobile phones & Teams phones troubleshooting and configuration – Is a plus


• An IT background (and education) – Must have


• Other professional experiences in another IT function – Is a plus


• Practical knowledge of
  
  
  • Microsoft Windows Office tools (Word, Excel, Outlook, SharePoint)
  
  
  • Atlassian Jira (or similar)
  
  
  • Atlassian Confluence (or similar)


• Experience in Standard Operational Procedure (SOP) and documentation drafting (in English)


• Certification in ITIL – Is a plus

Languages :

• Bilingual Dutch and French – Must have


• Advanced English – Must have

Interested by this opportunity ?
Do you have significant experience as a Service Desk consultant ?

Are you rigorous, methodical, organized, and able to demonstrate autonomy and reactivity?
Do you master the technical perimeters mentioned with the adequate levels
Do you enjoy evolving in an environment where autonomy, initiative-taking, sharing, and teamwork drive collective success?
Do you think your profile might match our client’s needs?

Don’t wait any longer to submit your application; our Business Engineers will be happy to tell you more!

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