Emploi
Engagement Manager

Based primarily in Kinston, NC, with travel to Mobile, AL, our future Engagement Manager will support a portfolio of approximately 60 consultants delivering services in IT, PMO, Production, and Supply Chain.

This is an excellent opportunity to play a key role in supporting major aerospace manufacturing operations.

RESPONSIBILITIES:

1. Client Management & Relationship, Financial & Contract Management

• Serve as the primary point of contact for the client across the engagement;
• Build and maintain strong relationships with key client stakeholders;
• Understand client needs, expectations, and pain points;
• Anticipate client satisfaction risks and manage escalations;
• Identify opportunities to expand the scope of services;
• Maintain regular communication on progress, risks, issues, and decisions;
• Monitor actuals vs. forecast;
• Ensure accurate and timely invoicing;
• Monitor POs, contracts, extensions, and scope changes;
• Identify and manage gaps between contractual scope and actual delivery;
• Support contract renewals and negotiations.

1. Delivery Management

• Ensure end-to-end delivery quality across the teams;
• Monitor team’s performance regarding deliverables, contractual commitments, SLAs and KPIs;
• Establish and manage governance routines (weekly progress reports, internal & external meetings);
• Identify and resolve operational issues;
• Anticipate delivery risks and drive corrective action plans;
• Ensure compliance with internal and client processes.

1. Team & People Management, Staffing & Capacity Management

• Lead and support the consultants;
• Support recruitment and candidate selection;
• Ensure effective onboarding and ramp-up;
• Conduct regular performance reviews and provide feedback;
• Support employee development and career progression;
• Identify training and skill development needs;
• Address performance, behavioral, and conflict-related situations;
• Maintain employee engagement and retention;
• Anticipate resource needs;
• Identify capacity and skill gaps;
• Coordinate recruiting, internal mobility, and resource allocation;
• Anticipate backfills and transitions;
• Ensure business continuity and adequate coverage.

1. Governance, Reporting & Performance

• Establish and maintain management dashboards (SQWAL);
• Prepare and lead progress reviews;
• Track actions, decisions, risks, and opportunities;
• Provide internal and client-facing reporting;
• Drive continuous improvement initiatives.

REQUIRED PROFILE:

• Previous experience in PMO functions within an industrial environment or similar;
• Proven experience leading and coordinating multidisciplinary teams;
• Strong skills in project planning, monitoring, risk management, and stakeholder coordination;
• Ability to thrive in complex environments and manage multiple projects simultaneously;
• Highly hands-on profile with the ability to engage directly in operational issues and problem-solving;
• Results-oriented mindset with strong execution and decision-making capabilities;
• Experience with manufacturing processes (an asset) and continuous improvement initiatives;
• Excellent communication, interpersonal, and leadership skills;
• Willingness and ability to travel to Mobile, AL;
• Must be legally authorized to work in the United States.